Last updated: August 2026
These Terms & Conditions apply to all quotes, bookings, and work carried out by HGN Bathrooms Ltd ("we", "us", "our"). By paying a deposit or accepting a quote, you ("the customer") agree to be bound by these Terms.
Quotes are valid for 30 days from the date issued, after which prices may be subject to change.
Quotes are based on a visual inspection and information available at the time. Unforeseen issues discovered once work has started (e.g. rotten subfloor, damaged or outdated pipework/wiring, asbestos) may result in additional costs.
Any variation to the agreed scope of work will be discussed with you and confirmed in writing (including by text or email) before proceeding, along with any change in price or timescale.
A deposit of 50% is required to secure your installation date. Payment of the deposit confirms your acceptance of these Terms and reserves your slot, during which we decline other work for that period.
We allow one date change free of charge, provided at least 14 days' notice is given. Any further request to move, delay, or hold off the agreed start date will be treated as a cancellation of that booking under the clause below, and a new deposit will be required to rebook.
If a start date is agreed and subsequently postponed by the customer more than once, or held off without a new confirmed date being given, we reserve the right to treat the booking as cancelled by the customer and retain the deposit in full.
Where a contract is agreed away from our business premises (for example, in your home), you have the right to cancel within 14 days of agreeing to the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin work within this 14-day period, you agree that you lose this cancellation right once work has started.
The customer must ensure clear access to the work area, along with a working water and electricity supply, before the agreed start date.
The work area should be cleared of furniture, fixtures, and personal belongings prior to our arrival unless otherwise agreed.
Delays caused by restricted access, lack of clearance, or site conditions outside our control may result in additional charges and/or a revised schedule.
We are not liable for delays caused by suppliers, manufacturers, or third parties outside our reasonable control.
Where a customer supplies their own materials or fittings, these are used at the customer's own risk, and any warranty or guarantee on workmanship does not extend to defects in customer-supplied items.
We guarantee our workmanship for a period of 1 year from the date of completion, covering defects arising from faulty installation.
This guarantee does not cover manufacturer defects in materials or products, which remain covered separately under the relevant product warranty.
The guarantee does not cover damage caused by misuse, lack of maintenance, or work carried out by third parties after completion.
HGN Bathrooms Ltd holds public liability insurance.
We are not liable for pre-existing damage, faults, or defects in the property that were not caused by us.
Our liability for any claim is limited to the value of the works carried out under the relevant quote.
If you're unhappy with any aspect of the work, please contact us at info@hgnbathrooms.com as soon as possible. We aim to acknowledge complaints within 2 working days and will arrange to inspect and resolve any valid issue promptly.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
By paying a deposit, you confirm that you have read and agree to these Terms & Conditions.